Your order will usually be processed, packed and delivered to the shipping service within 1-3 days. For deliveries outside of Germany, it may happen that you receive your parcel somewhat later, e.g. due to customs formalities or handing over to a local sub-shipping service provider.
The best way to find out about the current delivery status is to use the tracking link assigned to your order. You will find this tracking information in the shipping information email as well as in your online account order information, if you are a registered customer.
Our customer service team is happy to help, if you have questions about the status of your shipment. Further information on order processing and delivery can be found in our FAQ.