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Revocation

Right of Revocation 

You are entitled to revoke this contract within fourteen days without specifying reasons.

The revocation period is fourteen days from the date,

  • on which you or a third party nominated by you who is not the forwarder, has taken possession of the goods, provided you have ordered one or more goods in the scope of a single order which have been or will be delivered together;
  • on which you or a third party nominated by you who is not the forwarder, has taken possession of the final item, provided you have ordered multiple goods in the scope of a single order which will be delivered separately; 

 

In order to exercise your right of revocation, you must inform us (House of Pet Design GmbH, Dieselstrasse 6, D-32791 Lage, phone: +49 (0) 5232 955534, email: widerruf@wirliebenhunter.de, fax: +49 (0) 5232 68585), by way of a clear declaration (e.g. a letter sent by post, fax or email), of your decision to revoke this contract. To that end, you may use the attached revocation notification template, however this is not required. A date of sending of the notification of revocation prior to expiry of the revocation period shall suffice for the purposes of complying with the revocation time limit.

 

Consequences of Revocation  

If you revoke this contract, we will return all payments we have received from you, including all shipping costs (with the exception of any additional costs which arise from your specifying another method of shipping than the lowest-cost, standard delivery offered by us), without delay and at the latest within fourteen days of our receipt of your notification of revocation of this contract. When effecting this repayment, we will use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this repayment. 

We can refuse to make the repayment until such time as we receive the returned goods from you or until you have provided proof that you have sent the goods back to us, whichever is the earlier.t.

You shall send the goods back or hand them over to our logistics provider (LOEWE Logistics & Care GmbH, c/o We love HUNTER, Roentgenstr. 17, 32052 Herford, telephone: +49 (0) 5232 955534, e-mail: widerruf@wirliebenhunter.de, Fax: +49 (0) 5232 68585). Compliance with the time limit requires only that you post the goods off prior to expiry of the fourteen-day time limit.

We bear the direct costs of returning the goods within the statutory period of revocation. Customers with a customer account can also return the goods free of charge for a further 14 days.

You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods by you which exceeds a reasonable inspection of the condition, features and functioning of the goods. 

Revocation Notification Template 

If you would like to revoke the Contract, please complete this form and return it to us at:

House of Pet Design GmbH
Dieselstrasse 6 
D-32791 Lage 
Germany

E-Mail: widerruf@wirliebenhunter.de
Fax: +49 (0) 5232 68585

I/We (*) hereby revoke the Contract entered into by me/us regarding the purchase of the following goods (*)/the provision of the following services (*):
..............................................................................
..............................................................................
(Name of good(s), product number(s) and price(s)

 

Goods ordered on (*): 
............................. 
Date  

Goods received on (*):
.............................
Date  

 

Name and address of customer
..............................................................................
..............................................................................
..............................................................................
..............................................................................
Date  

 

....................................................

Customer's signature
(only in the case of written revocation)

(*) Delete as applicable 

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